Aurora Gaming OÜ Privacy PolicyLast updated: October 01, 2024
IntroductionWe respect your privacy and pay great attention to the protection of your personal data. This Policy helps you to understand:
- what personal data we collect;
- why we collect it;
- what we do with it.
The information below will elaborate on these three topics. Please read it carefully as it is very important. Our goal is to present the description and handling of your personal data concisely, using clear and simple language to make this policy quick and easy to read and understand.
1. Who We Are1.1. We are Aurora Gaming OÜ, a company registered under the laws of Estonia with its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 Estonia.
1.2. This Privacy Policy sets out how we collect and use your personal information when you use the services (“Services”) by visiting our site and registering your primary so-called “Main” account, available to you after registration on the Website, offered by Aurora Gaming OÜ and its affiliates or Administration Partners, and the choices available to you in connection with our use of your personal information (the Privacy Policy).
For the purposes hereof, “Administration Partner” shall mean the individual (individual entrepreneur) or legal entity developing or operating the project, service, platform, game, and/or application, selling goods or services (Administration Partner Service).
This Privacy Policy should be read alongside, and in addition to, our terms of use at
https://app.passport.gg/terms-of-use (Terms) and our Cookie Policy (accessible online at
https://app.passport.gg/cookie-policy).
In case of any contradictions between this Privacy Policy and the Terms, this Privacy Policy will prevail.
As used in this Privacy Policy, except as may otherwise be provided herein, all capitalized terms which are defined in our Terms of use shall have the same meaning herein as therein, all of such terms and their definitions being incorporated herein by reference.
1.3. We may subcontract some services related to our Website to third parties.
1.4.
App Availability: We offer our Services through various platforms, including a Web App and standalone mobile applications.
2. User Age Requirements2.1.
Full Authorization Required: Users under 13 years old must have full authorization from a parent or guardian to use our Services.
2.2.
Partial Authorization Required: Users aged 13 to 18 are required to obtain partial authorization. Users are responsible for ensuring compliance with their national legislation regarding consent and privacy.
3. This Privacy Policy3.1. By making available the Services we, acting reasonably and in good faith, believe that you:
- (a) have all necessary rights to register on the Website and use the Services and have reached a certain age which allows, in accordance with the applicable laws, being fully liable for your own actions (fully capable) or have all necessary consents (e.g., parental consents) in full compliance with the applicable laws, including for purposes of data protection laws;
- (b) provide true information about yourself to the extent necessary for use of the Services;
- (c) understand that by posting your personal information, if there is such technical possibility in the Services and where it is accessible by other users of the Services, you have manifestly made this information public, and this information may become available to other Website users and internet users, be copied and disseminated by them;
- (d) are aware of and accept this Privacy Policy.
3.2. We do not check the user information received from you, except where such check is necessary in order for us to fulfill our obligations to you or under applicable law.
4. Information We Collect About You4.1. In order to implement the agreement between you and us, and provide you with access to the use of the Services, we will improve, develop, and implement new features to our Services, and enhance the available Services functionality. To achieve these objectives, and in compliance with applicable laws, we will collect, store, aggregate, organize, extract, compare, use, and supplement your data (hereinafter “processing”). We will also receive and pass this data, and our automatically processed analyses of this data to our affiliates and partners as set out in the table below and section 5 of this Privacy Policy.
4.2. We will use the information we collect from all of our products and Website to deliver, support, protect, and improve them and develop Service and/or new products and to protect us, our partners, and users, for example:
- to provide you information, products, and technical support that you request from us;
- to let you know about changes to our Services;
- to provide you information about other similar products we have;
- to perform any agreement we have with you;
- to comply with laws and regulations that are applicable to us;
- to improve and check our Websites so that it will be convenient for you and your device to view content of our Websites;
- to monitor potentially illegal activities;
- to enable you to take part in interactive features of our Websites when you choose to do so;
- to keep our Website safe and secure;
- to measure or understand the effectiveness of advertising we send you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our Websites about our products;
- to test and analyze statistics and survey results.
4.3. We set out in more detail the information we collect when you use our Services, why we collect and process it, and the legal bases below.
- (a) Information collected: Data you provide for registering in the Services including your email and/or mobile phone number.
- Purpose: We use this information in order to manage and administer the Services provided to you. We use this data to enable us to fulfill our obligations to you as part of the Services (e.g., in cases where you request restoration of your account). We also use this information in order to provide you with updates and information on our and selected third parties’ products and services we think you may be interested in.
- Legal basis: Legitimate interests, performance of our contract with you, your consent.
- (b) Information collected: Where necessary, a copy of your identity or another document containing your name, surname, nationality, address, photograph, number of the principal identity document of you or your representative, payment details, and other additional data, which you may provide us, including through our support service.
- Purpose: We may take additional verification steps where we consider reasonable in order to verify your account and your identity. We use this data in order to identify you, verify your account, and prevent abuse and infringements of your or other persons’ rights. For example, we use this information to verify your identity if you lose your credentials and wish to access your account with us. We use this data to identify you if you submit an application for special services.
- Legal basis: Legitimate interests, performance of our contract with you, your consent.
- (c) Information collected: Additional data you provide when you register or edit your profile page including your first, middle, and last name, username (nickname), nationality, citizenship, gender, date of birth, geo-location, country, city, district, university, school, faculty, address, personal bio, phone, email, avatar picture, team, language preferences, and social network IDs.
- Purpose: We use this information in order to provide our Services to you, to manage and administer Services, and as additional information to verify your account to prevent abuse and infringements of your or other persons’ rights. We also use this information in order to provide you with updates and information on our and selected third parties’ products and services we think you may be interested in. We use this information to tailor and improve the adverts that may be presented on the Site and in our and our partners’ other different products and services that you choose to use and measure the effectiveness of these advertisements.
- Legal basis: Legitimate interests, performance of our contract with you.
- (d) Information collected: Additional data received when you access the Services, including information regarding technical devices, technical interaction with the Service such as your IP address, time of registration in the Service, device IDs, country and language settings, device model and operating system used, your installed apps, type of browser, your Internet provider and/or phone network operator, network type, screen resolution, RAM size, and your browsing behavior.
- Purpose: We use your data for internal review in order to constantly improve the content of our Services and web pages, optimizing your user experience, to understand any errors you may encounter when using the Services, to notify you of changes to the Services, and to personalize the use of our Services. We use this information in order to tailor and improve the adverts that may be presented on the Site and in our others different products and services that you choose to use and measure the effectiveness of these advertisements.
- Legal basis: Legitimate interests, performance of our contract with you.
- (e) Information collected: Information that is automatically received at the time of access to the Services with the use of cookies.
- Purpose: Please see our cookies policy which sets out the types of cookies we use and what we use these cookies for. We use this information in order to tailor and improve the adverts that may be presented on the Site and in our other different products and services that you choose to use and measure the effectiveness of these advertisements.
- Legal basis: Your consent.
- (f) Information collected: Information that is created by you while using the Services (if there is such technical possibility in the Services) this information can be available to some or all other users of our Services.
- Purpose: We use this information in order to manage and administer the Services including providing our services to you.
- Legal basis: Legitimate interests, which inter alia, include the processing of manifestly made public by you data where it is accessible by other users of the Services, performance of our contract with you.
- (g) Information collected: Information that is obtained by the Main account from your extra accounts such as information that is received as the result of your behavioral actions when using the Services, that is received as the result of your using payment functionality of the Services (e.g., first and last four digits of your card number that are required in order to match these details with your account), etc.
- Purpose: We use this information in order to manage and administer the Services including providing our services to you. We use this information in order to tailor and improve the adverts that may be presented on the Site and in our others different products and services that you choose to use and measure the effectiveness of these advertisements.
- Legal basis: Legitimate interests, which inter alia, include the processing of manifestly made public by you data where it is accessible by other users of the Services, performance of our contract with you.
- (h) Information collected: Information that is created by you while placing requests to our Services support.
- Purpose: We use this information in order to verify your identity and to fulfill your support request. We may also use this data in order to investigate any complaints on your behalf and to provide you with a more efficient service.
- Legal basis: Legitimate interests, performance of our contract with you.
- (i) Information collected: Data collected via third parties, including your social network IDs, application store IDs, nickname, email, and friends list, when you register in our Services via your social or application store accounts and/or connect your social account to our Services (e.g., Facebook, Twitter).
- Purpose: We use this information in order to manage and administer the Services provided to you. We use this information for certain social functions of our Services, such as to show you who of your friends play the same game as you. We also use this information in order to provide you with updates and information on our and selected third parties’ products and services we think you may be interested in.
- Legal basis: Legitimate interests, performance of our contract with you.
4.3. Our legitimate interests include (1) maintaining and administrating the Services; (2) providing the Services to you; (3) improving the content of the Services and web pages; (4) processing the data that was manifestly made public by you where it is accessible by other users of the Services; (5) ensuring your account is adequately protected; and (6) compliance with any contractual, legal, or regulatory obligations under any applicable law.
4.4. As part of maintaining and administrating the Services we use the information to analyze user activity and ensure that rules and terms of use for the Services are not violated.
4.5. Your personal information may also be processed if it is required by a law enforcement or regulatory authority, body, or agency, or in the defense or exercise of legal claims.
4.6. We may share your data with our partners and in the event of the sale or merger of the company, may provide it to affiliated structures with no additional permission required.
4.7. We may not delete personal information if it is relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved and/or during the term that is required and/or permissible under applicable/relevant law.
4.8. You may withdraw your consent to sending you marketing and/or advertising information by clicking to unsubscribe in an email sent to you by us or our selected third-party partners or via email sent to
gdpr@passport.gg.
4.9. Please note, if you do not want us to process sensitive and special categories of data about you (including data relating to your health, racial or ethnic origin, political opinion, religious or philosophical beliefs, sex life, and your sexual orientation) you should take care not to post this information or share this data on the Website. Once you have provided this data it will be accessible by other Website users, and it becomes difficult for us to remove this data.
4.10. Please note, if you withdraw your consent to processing or you do not provide the data that we require in order to maintain and administer the Services, you may not be able to access the Services or register with the web pages.
5. Account Types in Our Ecosystem5.1. In our ecosystem, users can have different types of accounts:
- Gamer Account: Available for everyone, subject to legal restrictions.
- Parental Account: Available only for parents associated with the account of an affiliated child. Restrictions apply, and data sharing between parental and gamer accounts is managed within applicable practices and legislation.
- Official Account: Available only for representatives of schools with separate regulations, in compliance with national legislation.
6. Data Sharing6.1. We take technical and organizational measures to ensure that your data is safe. Please note that by posting your personal information (if there is such technical possibility in the Services and where it is accessible by other users of the Services) you have manifestly made this information public, and this may become available to other Service users and internet users and be copied and/or disseminated by such users.
6.2. We may share your data with our affiliates and Administration Partners and their subsidiaries to provide, support, protect, improve, and develop our Services. Sometimes we may also need to share your data with a third party in order to provide our Services to you or to administer the Services, for example if you choose to share your data across other social media platforms.
6.3. We may share your personal data with our affiliates and trusted third parties who process personal data on our behalf.
6.4. We may also share your data with our third-party contractors and application developers provided these third parties assume confidentiality obligations regarding your personal data collected by your use of the applications they offer. The developers use the information provided to them in order to provide you with additional services. Data will only be shared with these developers with your consent. You can authorize developers to access your information via our products.
6.5. Our affiliates and our selected third-party partners with our permission, using their own ad servers, can show and/or send advertisements to you subject to your consent. If you agree to receive marketing and advertising materials from us and/or our partners, we may share your email address with our selected third-party partners for the sole purpose of provision of such best marketing and advertising materials to you.
6.6. In some circumstances, it may become necessary for us to share your information with a government authority. We will share information with these state authorities, partners, companies, persons, or others when we feel that it is reasonably necessary to:
- Comply with applicable laws, legal actions, or lawful requests of state authorities;
- Protect our rights, property, or safety, our users, or others under the applicable laws;
- Fulfill our obligations under our agreement with you;
- Check, prevent, and investigate fraud, security, or technical issues.
7. Privacy Settings7.1. The Services may contain links to sites operated by third parties. We are not responsible for your data privacy when you access these links or engage with third-party services, and you should ensure you review the relevant third party’s privacy statement, which will govern your data privacy rights.
7.2. We bear no liability for the actions of third parties, which, as the result of your use of the internet or the Services, obtain access to your information in accordance with the confidentiality level selected by you.
7.3. We bear no liability for the consequences of the use of the information, which, due to the Services' nature, is available to any internet user. We ask you to take a responsible approach to the scope of the information posted on the Website.
8. International Transfers8.1. We may transfer and maintain on our servers or databases some of your personal information outside the European Economic Area (EEA).
8.2. The countries to which we transfer your data may not have the same data protection laws as your jurisdiction. We take reasonable cybersecurity measures and/or put in place the Standard Contractual Clauses (e.g., Model Clauses, Data Processing Agreement/Addendum) to ensure your data is adequately protected.
9. Retention Periods9.1. We will retain your personal information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain your personal information during the term that is required and/or permissible under applicable/relevant law.
9.2. You may delete your personal data by removing the data from your account; alternatively, you can delete your account.
9.3. We may remove your account or the information you post as provided by the Terms.
10. Your Rights10.1. You have the following rights, in certain circumstances, in relation to your personal information:
- (a) Right to access your personal information.
- (b) Right to rectify your personal information: you can request that we update, block, or delete your personal data if the data is incomplete, outdated, incorrect, unlawfully received, or no longer relevant for the purpose of processing.
- (c) Right to restrict the use of your personal information.
- (d) Right to request that your personal information is erased.
- (e) Right to object to processing of your personal information.
- (f) Right to data portability (in certain specific circumstances).
- (g) Right not to be subject to an automated decision.
- (h) Right to lodge a complaint with a supervisory authority.
- (i) For processing based upon your consent, the right to withdraw that consent at any time.
- (j) You may have other rights under the legislation of your country of residence, including the right to define the instructions relative to the outcome of your personal data after your death.
10.2. You also have a right to independently remove personal information on your account and make changes and corrections to your information, provided that such changes and corrections contain up-to-date and true information. You can also view an overview of the information we hold about you. If you reside in countries with specific processes and regime regarding data management, please follow the national regulations. If you believe that we need to enhance certain practices to comply with additional rules and regulations – please contact us via
gdpr@passport.gg.
10.3. If you would like to exercise these rights, please contact Support Service at
gdpr@passport.gg or send your request to us in writing to Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 Estonia. We will aim to respond to you within 30 days from receipt of request. We will need to verify your identity before we are able to disclose any personal data to you.
11. Security Measures11.1. We take reasonable technical, organizational, and legal measures, including, where suitable, encryption, to ensure that your personal data are protected from unauthorized or accidental access, deletion, modification, blocking, copying, and dissemination. We continuously analyze and check our procedures of collection, storage, and use of information, including training our staff.
11.2. Please note that although we work hard to protect the security of our products and Websites, the confidentiality of any communication or material sent to or from our products and Websites cannot be guaranteed. We ask you to take every precaution to protect your personal data when you are on the Internet.
11.3. Access to the Services is authorized using your login (email address or mobile phone number) and password. You are responsible for keeping this information confidential. You should not share your credentials with third parties, and we recommend you take measures to ensure this information is kept confidential.
11.4. If you forget your login details, you can request us to send you an SMS or email, which will contain a restoration code.
11.5. To reduce the probability of third parties gaining unauthorized access, if you login to your account from an unusual place or after several failed attempts to provide valid login details, we may block entry to your account. You will then need to contact Service support and provide certain additional information to verify your credentials and gain access to your account.
12. Changes to This Policy12.1. From time to time, we may change and/or update this Privacy Policy. If this Privacy Policy changes in any way, we will post an updated version on this page. We will store the previous versions of this Privacy Policy in our documentation archive. When we determine that such changes are significant for your rights and interests, we will notify you by email or by a pop-up banner on our Website that requests your individual consent. We recommend you regularly review this page to ensure that you are always aware of our information practices and any changes to such.
13. Contact Us13.1. If you have any questions, please send your inquiries to Service support at
gdpr@passport.gg or in writing to Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 Estonia. So we can deal with your inquiry effectively, please quote this Privacy Policy. We will aim to respond to you within 30 days from receipt of request.
13.2. All correspondence received by us from you (written or electronic inquiries) at
gdpr@passport.gg or in writing to Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 Estonia is classified as restricted-access information and may not be disclosed without your written consent. The personal data and other information about you may not be used without your consent for any purpose other than for response to the inquiry, except as expressly provided by law.